Terms of service

Welcome to CartLoom. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

1. Account Terms

You must be at least 18 years old to use this website.
You agree to provide accurate, complete, and current information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts found to contain false information or involved in suspicious or fraudulent activity.

2. Pricing and Payment

All prices listed on our website are in INR (₹) unless otherwise specified.
Prices are subject to change without prior notice.
We reserve the right to modify or discontinue products at any time.
Payments must be made through approved payment methods available on our website.
By placing an order, you confirm that you are authorized to use the selected payment method.

We are not responsible for additional charges imposed by banks, payment gateways, or third-party providers.

3. Product Descriptions

We strive to ensure that product descriptions, images, and pricing are accurate and up to date. However:

We do not guarantee that product descriptions or other content are error-free, complete, or current.
Actual product colors may vary slightly due to screen settings.
Minor variations in packaging or design may occur.

If a product is not as described, your sole remedy is to request a return in accordance with our Return & Refund Policy.

4. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.
We reserve the right to refuse or cancel any order due to:
- Product unavailability
- Pricing or listing errors
- Suspected fraudulent activity
- Payment authorization failure

If your order is canceled after payment has been processed, a refund will be issued to your original payment method within [BUSINESS DAYS].

5. Shipping and Delivery

Estimated delivery timelines are provided for convenience and may vary.
We are not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.
Risk of loss and ownership of products transfer to you upon delivery.

Please ensure that shipping details provided are accurate. We are not responsible for delivery failures due to incorrect information.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy available on our website.

By making a purchase, you acknowledge that you have read and agreed to our return terms, including eligibility criteria and refund timelines.

7. Prohibited Uses

You agree not to use our website:

For unlawful purposes
To violate any local, national, or international laws
To transmit viruses or malicious code
To attempt unauthorized access to our systems
To interfere with website security features
To engage in fraudulent or deceptive practices

We reserve the right to terminate your access if you violate these Terms.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of CartLoom and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted under applicable law:

CartLoom shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

We do not guarantee uninterrupted or error-free access to our website.

10. Indemnification

You agree to indemnify and hold harmless CartLoom , its owners, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and applicable consumer protection laws.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE], India.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page with an updated “Effective Date.”

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.