Refund policy

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 10 days of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, and accessories

  • Be accompanied by proof of purchase (order number or receipt)

Items that do not meet these conditions may not be eligible for a return.

2. Return Timeframe

You may request a return within 3 days from the date your order was delivered. Requests made after this period may not be accepted.

To initiate a return, please contact us at yourcart@gmail.com with your order details.

3. Refund Process

Once we receive and inspect the returned item:

  • We will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed within 5 working days

  • Refunds will be issued to the original payment method used during purchase.

Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for eligible items in case of:

  • Size issues

  • Wrong item received

  • Defective or damaged products

If you would like to exchange an item, please contact us within 2 days of receiving your order . Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 1 day of delivery.

  • Share clear photos or videos showing the issue.

After verification, we will offer a replacement, exchange, or full refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal care or hygiene products (if opened)

  • Gift cards

  • Customized or personalized products

  • Items damaged due to misuse or improper handling

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.

  • For other returns (such as change of mind), the customer may be responsible for return shipping charges unless otherwise stated.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

8. Cancellations

Orders may be canceled before they are shipped. Once dispatched, cancellations may not be possible and the standard return process will apply.

9. Contact Us

If you have any questions about returns or refunds, please contact:

CartLoom
Email: yourcart@gmail.com

We are committed to making your shopping experience smooth, transparent, and worry-free. Thank you for shopping with CartLoom.